Accreditation
The Children's Home of Reading (CHOR) continuously strives to provide quality treatment to our clients while also addressing the needs of parents, referral sources, and our community.
If you have a concern about the quality of care or safety of one of our client's or if you feel that CHOR has not addressed a client issue to your satisfaction, we encourage you to contact our Compliance Department at (610) 478-8266, ext. 439.
If you feel that your concern has not been resolved with CHOR, it is your right to contact the Joint Commission at:
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
ATTN: Quality Monitoring
(800) 994-6610
complaint@jcaho.org
Joint Commission on Accreditation of Healthcare Organizations
Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. To earn and maintain the Joint Commission's Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. Laboratories must be surveyed every two years.
Benefits of Joint Commission Accreditation
- Leads to improved patient care.
- Demonstrates the organization's commitment to safety and quality.
- Offers an educational on-site survey experience.
- Supports and enhances safety and quality improvement efforts.
- Strengthens and supports recruitment and retention efforts.
- May substitute for federal certification surveys for Medicare and
Medicaid.
- Helps secure managed care contracts.
- Facilitates the organization's business strategies.
- Provides a competitive advantage.
- Enhances the organization's image to the public, purchasers and payers.
- Fulfills licensure requirements in many states.
- Recognized by insurers and other third parties.
- Strengthens community confidence.
Standards and Performance Measurement
Joint Commission standards address the organization's level of performance in key functional areas, such as patient rights, patient treatment, and infection control, and the standards focus not simply on an organization's ability to provide safe, high quality care, but on its actual performance as well. Standards set forth performance expectations for activities that affect the safety and quality of patient care. If an organization does the right things and does them well, there is a strong likelihood that its patients will experience good outcomes. The Joint Commission develops its standards in consultation with health care experts, providers, measurement experts, purchasers and consumers.
